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You will hear from us by email. There is nothing automated in between.

While you wait

• Read how we check a surface, including the wooden wall and balcony rules that came in on 27 August 2026.
• Read what fitting involves, and when you need an electrician.
• Read how registering works, and how to confirm which operator covers your address.

If you have something else to send us, reply to the email when it arrives and it comes straight back to us.